We are N M SMITH T/A SMITHS ESTATE AGENTS with registered number N/A and registered address 5a Victoria Rd., Tamworth, Staffs, B79 7HL. Our Data Protection Lead can be contacted at nick@tamworth-homes.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation").
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Reference | What catergories of information about you do we process? | Why are we processing your data? | Where did we get your personal data from? |
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B2B Marketing |
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Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained or by referral from existing clients/partners/suppliers. |
Analytics |
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To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained or indirectly obtained through a client's website (notice given at the point of collection). |
Fraud Prevention |
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To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'. | Directly obtained or indirectly obtained through a client's website (notice given at the point of collection). |
Contact Submission |
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When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'. | Directly obtained or indirectly obtained through a client's website (notice given at the point of collection). |
Online Payment Processing |
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We require certain information about you in order to instruct our payments processor to take payment from you and transfer it to us. To ensure security, we do not ever process your payment information and will transfer you to the payment service's website at the time of payment. None of our staff or contractors ever have access to this information. This processing is conducted lawfully on the basis of 'performance of a contract'. | Directly obtained. |
Phone Calls |
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We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained. |
Email and Web Contact |
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If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained or indirectly obtained through a client's website (notice given at the point of collection). |
Consumer Marketing |
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If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'. | Directly obtained. |
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact us via nick@tamworth-homes.co.uk.
N M SMITH T/A SMITHS ESTATE AGENTS holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.
N M SMITH T/A SMITHS ESTATE AGENTS passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.
N M SMITH T/A SMITHS ESTATE AGENTS uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Interests' below.
Our Data Processors
Name of Third Party | Purposes for Carrying out Processing |
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Other appointed tradesmen | General repairs and maintainence |
Stuart McDonald | Rubbish Removal |
Kingsbury Garage Doors | Garage Door Repairs |
AGI Cleaning Services | Domestic Cleaners |
Lisa | Domestic Cleaners |
Smiths Window Cleaner | Window Cleaner |
Stocktons Satellite | Aerials |
D B Aerials | Aerials |
Mark Cassidy | Plaster Works |
MZR Plumbing | Drainage |
Gary Baker | Roofing |
Gary Coles | Roofing |
Paul Lakin | Pest Control - Wasp Nests etc |
Steve Jones | Gardeners |
John Burton | Gardeners |
Glen Hopkins | Gardeners |
Tamworth Tree Care | Tree Surgeons |
Andrew Rochester | Electric Appliance Repair |
Domestic Heroes Ltd | Oven Cleaners |
Oven Clean - John Hicks | Oven Cleaners |
Springfield Windows | Conservatory and WIndow Work |
Bradley Scott Windows | Conservatory and WIndow Work |
Jeff Williams All Clear | Conservatory and WIndow Work |
Paul The Carpet Surgeon | Carpet Repairs |
Carpet Doctor | Carpet Repairs |
B & M Flooring | Carpet Providers |
Devlins | Carpet Providers |
Lakins Carpets | Carpet Providers |
Carpetcare | Carpet Cleaners |
Cleanit | Carpet Cleaners |
Pixies Cleaning | Carpet Cleaners |
Lockrite | Lock Smiths |
Pik Mik | Lock Smiths |
Roger Watkins | Painters and Decorators |
Nic Smith | Painters and Decorators |
Ian - Tab Decorating | Painters and Decorators |
Roger Brittle | Painters and Decorators |
Midland Searches | EPC Providers |
Shaun Williams | General Handyman/Builders |
Adrian Horne | General Handyman/Builders |
Kevin Brown | Electricians. |
John Barber | Electricians. |
Ian Beattie | Electricians. |
TGS Darren | Plumber and gas engineer. |
Peter Mardling | Plumber and gas engineer. |
Leon Hackett | Plumber and gas engineer. |
Gemini LPG Gas | Plumber and gas engineer. |
Steve Sadler | Plumber and gas engineer. |
Dave Pyburn | Plumber and gas engineer. |
Simon Gossage | Plumber and gas engineer. |
John Deakin | Plumber and gas engineer. |
Phil Archer | Plumber and gas engineer. |
ECOGAS BEN | Plumber and gas engineer. |
Richard Brown | Plumber and gas engineer. |
S. Williams | Plumber and gas engineer. |
Councils | Providing local services and collecting council tax |
Utility Companies | Providing gas, electricity and water |
Solicitors | Conveying Property |
In addition to sending us your complaints directly to nick@tamworth-homes.co.uk, you can send complaints to our supervisory authority. As N M SMITH T/A SMITHS ESTATE AGENTS predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/ .